Method: POST
{
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"CTC": {
"userId": "76383065",
"fromType": "Agent",
"from": "34539",
"fromStrategy": "ONE_BY_ONE",
"toType": "Number",
"to": "7790985399",
"fromCLI": "AGENT_CLI",
"toCLI": "AGENT_CLI"
},
"did": "",
"cType": "QC",
"callLiveStatus": 3,
"callStatus": 3,
"campId": -1,
"userId": "76383065",
"cNumber": "917790985399",
"cNumber10": "7790985399",
"masterNumCTC": "",
"masterAgent": "34539",
"masterAgentNumber": "91086",
"ivrExecuteFlow": "",
"HangupBySourceDetected": "0",
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": {
"91086": [
"11111111111111"
],
"7790985399": [
"911417158579"
]
},
"ivrIdArr": [
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],
"ivrSTime": "2026-04-03 13:02:20",
"ivrETime": "2026-04-03 13:02:31",
"ivrDuration": 11,
"talkDuration": 1,
"agentOnCallDuration": 9,
"firstAttended": "agent",
"firstAnswerTime": "2026-04-03 13:02:22",
"lastHangupTime": "2026-04-03 13:02:31",
"lastFirstDuration": 9,
"custAnswerSTime": "2026-04-03 13:02:30",
"custAnswerETime": "2026-04-03 13:02:31",
"custAnswerDuration": 1,
"totalHoldDuration": "0",
"aH": [
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],
"DTMF": [],
"contactInfo": [],
"contactListData": {},
"aHDetail": [
{
"CTC": "from",
"agentId": 34539,
"groupId": 0,
"status": "answered",
"recording": "/202604/2mniio454177520154009151243_7790985399_2026-4-3-13-2-29_CTC.mp3",
"ping": "direct",
"agentNumber": "91086",
"visitId": "1775201540109",
"nodeId": "#1",
"totalRingDuration": 2,
"totalHoldDuration": 0,
"talkDuration": 1,
"talkSTime": "2026-04-03 13:02:30",
"talkETime": "2026-04-03 13:02:31",
"answerSTime": "2026-04-03 13:02:22",
"answerETime": "2026-04-03 13:02:31",
"answerDuration": 9,
"cli": "11111111111111",
"retry": 0,
"recordingUrl": "https://s-ct3.sarv.com/v2/recording/direct/76383065/202604/2mniio454177520154009151243_7790985399_2026-4-3-13-2-29_CTC.mp3"
}
],
"nH": [
"917790985399"
],
"nHDetail": [
{
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"status": "answered",
"recording": "/202604/2mniio454177520154009151243_7790985399_2026-4-3-13-2-29_CTC.mp3",
"ping": "direct",
"number": "917790985399",
"visitId": "1775201542678",
"nodeId": "#1",
"totalRingDuration": 3,
"totalHoldDuration": 0,
"talkDuration": 1,
"talkSTime": "2026-04-03 13:02:30",
"talkETime": "2026-04-03 13:02:31",
"answerSTime": "2026-04-03 13:02:30",
"answerETime": "2026-04-03 13:02:31",
"answerDuration": 1,
"cli": "911417158579",
"retry": 0,
"recordingUrl": "https://s-ct3.sarv.com/v2/recording/direct/76383065/202604/2mniio454177520154009151243_7790985399_2026-4-3-13-2-29_CTC.mp3"
}
],
"callBack": "",
"queueDuration": "0",
"aAnsH": [
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],
"recordings": [
{
"nodeid": "to",
"visitId": "1775201542678",
"file": "/202604/2mniio454177520154009151243_7790985399_2026-4-3-13-2-29_CTC.mp3",
"time": "2026-04-03 13:02:29"
}
],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 18,
"contactId": "0"
}
Method: GET
{
"callId": "1phbxy1cjxi1hjsp6om2cp3bc",
"api_para": {},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "IBD",
"callLiveStatus": 3,
"campId": "0",
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": 1,
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": 17,
"agentOnCallDuration": 34,
"firstAttended": "customer",
"firstAnswerTime": "2026-04-03 11:55:47",
"lastHangupTime": "2026-04-03 11:56:07",
"lastFirstDuration": 20,
"custAnswerSTime": "0",
"custAnswerETime": "0",
"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [
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],
"aHDetail": [
{
"CTC": "",
"agentId": 7,
"groupId": 0,
"status": "answered",
"recording": "/mp3/22134602/2026/04/03/1phbxy1cjxi1hjsp6om2cp3bc_917790985399_2026-4-3-11-55-50_IBD.mp3",
"ping": "direct",
"agentNumber": "",
"visitId": "1775197547891",
"nodeId": "#3",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 17,
"talkSTime": "2026-04-03 11:55:50",
"talkETime": "2026-04-03 11:56:07",
"answerSTime": "2026-04-03 11:55:50",
"answerETime": "2026-04-03 11:56:07",
"answerDuration": 17,
"cli": "",
"retry": 0
}
],
"nH": [
"917790985399"
],
"nHDetail": [
{
"CTC": "",
"status": "answered",
"recording": "",
"number": "917790985399",
"visitId": "",
"nodeId": "",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 17,
"talkSTime": "",
"talkETime": "",
"answerSTime": "2026-04-03 11:55:47",
"answerETime": "2026-04-03 11:56:08",
"answerDuration": 21,
"cli": "917557175443",
"retry": 0
}
],
"callBack": "",
"queueDuration": 2,
"aAnsH": [],
"recordings": [
{
"nodeId": "#3",
"visitId": "1775197547891",
"file": "/mp3/22134602/2026/04/03/1phbxy1cjxi1hjsp6om2cp3bc_917790985399_2026-4-3-11-55-50_IBD.mp3"
}
],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 74,
"contactId": ""
}
Method: GET
{
"callId": "1nveu01cjxhy2ci0o0eunpqih",
"api_para": {},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "IBD",
"callLiveStatus": 3,
"campId": "0",
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": 1,
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": 22,
"agentOnCallDuration": 44,
"firstAttended": "customer",
"firstAnswerTime": "2026-04-03 11:54:33",
"lastHangupTime": "2026-04-03 11:54:57",
"lastFirstDuration": 24,
"custAnswerSTime": "0",
"custAnswerETime": "0",
"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [
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],
"aHDetail": [
{
"CTC": "",
"agentId": 7,
"groupId": 0,
"status": "answered",
"recording": "/mp3/22134602/2026/04/03/1nveu01cjxhy2ci0o0eunpqih_917790985399_2026-4-3-11-54-34_IBD.mp3",
"ping": "direct",
"agentNumber": "",
"visitId": "1775197473345",
"nodeId": "#3",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 22,
"talkSTime": "2026-04-03 11:54:35",
"talkETime": "2026-04-03 11:54:57",
"answerSTime": "2026-04-03 11:54:35",
"answerETime": "2026-04-03 11:54:57",
"answerDuration": 22,
"cli": "",
"retry": 0
}
],
"nH": [
"917790985399"
],
"nHDetail": [
{
"CTC": "",
"status": "answered",
"recording": "",
"number": "917790985399",
"visitId": "",
"nodeId": "",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 22,
"talkSTime": "",
"talkETime": "",
"answerSTime": "2026-04-03 11:54:33",
"answerETime": "2026-04-03 11:54:58",
"answerDuration": 25,
"cli": "917557175443",
"retry": 0
}
],
"callBack": "",
"queueDuration": 2,
"aAnsH": [],
"recordings": [
{
"nodeId": "#3",
"visitId": "1775197473345",
"file": "/mp3/22134602/2026/04/03/1nveu01cjxhy2ci0o0eunpqih_917790985399_2026-4-3-11-54-34_IBD.mp3"
}
],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 74,
"contactId": ""
}
Method: GET
{
"callId": "1nveu01cjxhxie31z402mtzmd",
"api_para": {},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "IBD",
"callLiveStatus": 3,
"campId": "0",
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": 1,
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": 5,
"agentOnCallDuration": 10,
"firstAttended": "customer",
"firstAnswerTime": "2026-04-03 11:54:21",
"lastHangupTime": "2026-04-03 11:54:28",
"lastFirstDuration": 7,
"custAnswerSTime": "0",
"custAnswerETime": "0",
"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [
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],
"aHDetail": [
{
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"agentId": 7,
"groupId": 0,
"status": "answered",
"recording": "/mp3/22134602/2026/04/03/1nveu01cjxhxie31z402mtzmd_917790985399_2026-4-3-11-54-23_IBD.mp3",
"ping": "direct",
"agentNumber": "",
"visitId": "1775197461294",
"nodeId": "#3",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 5,
"talkSTime": "2026-04-03 11:54:23",
"talkETime": "2026-04-03 11:54:28",
"answerSTime": "2026-04-03 11:54:23",
"answerETime": "2026-04-03 11:54:28",
"answerDuration": 5,
"cli": "",
"retry": 0
}
],
"nH": [
"917790985399"
],
"nHDetail": [
{
"CTC": "",
"status": "answered",
"recording": "",
"number": "917790985399",
"visitId": "",
"nodeId": "",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 5,
"talkSTime": "",
"talkETime": "",
"answerSTime": "2026-04-03 11:54:21",
"answerETime": "2026-04-03 11:54:29",
"answerDuration": 8,
"cli": "917557175443",
"retry": 0
}
],
"callBack": "",
"queueDuration": 2,
"aAnsH": [],
"recordings": [
{
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"visitId": "1775197461294",
"file": "/mp3/22134602/2026/04/03/1nveu01cjxhxie31z402mtzmd_917790985399_2026-4-3-11-54-23_IBD.mp3"
}
],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 92,
"contactId": ""
}
Method: GET
{
"callId": "1nt5tc1cjxhs6gbye826dqn4u",
"api_para": {},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "IBD",
"callLiveStatus": 5,
"campId": "0",
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": "0",
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": "0",
"agentOnCallDuration": "0",
"firstAttended": "customer",
"firstAnswerTime": "2026-04-03 11:52:25",
"lastHangupTime": "2026-04-03 11:52:27",
"lastFirstDuration": 2,
"custAnswerSTime": "0",
"custAnswerETime": "0",
"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [],
"aHDetail": [],
"nH": [
"917790985399"
],
"nHDetail": [
{
"CTC": "",
"status": "answered",
"recording": "",
"number": "917790985399",
"visitId": "",
"nodeId": "",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 0,
"talkSTime": "",
"talkETime": "",
"answerSTime": "2026-04-03 11:52:25",
"answerETime": "2026-04-03 11:52:28",
"answerDuration": 3,
"cli": "917557175443",
"retry": 0
}
],
"callBack": "",
"queueDuration": "null",
"aAnsH": [],
"recordings": [],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 75,
"contactId": ""
}
Method: GET
{
"callId": "1no0jm1cjxhl6m35swyy7wbo2",
"api_para": {},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "IBD",
"callLiveStatus": 5,
"campId": "0",
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": 1,
"totalCreditsUsed": {
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"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": "0",
"agentOnCallDuration": "0",
"firstAttended": "customer",
"firstAnswerTime": "2026-04-03 11:49:52",
"lastHangupTime": "2026-04-03 11:50:06",
"lastFirstDuration": 14,
"custAnswerSTime": "0",
"custAnswerETime": "0",
"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [
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],
"aHDetail": [
{
"CTC": "",
"agentId": 20,
"groupId": 0,
"status": "failed",
"recording": "",
"ping": "direct",
"agentNumber": "",
"visitId": "1775197193039",
"nodeId": "#5",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 0,
"talkSTime": "",
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"answerDuration": 0,
"cli": "",
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}
],
"nH": [
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],
"nHDetail": [
{
"CTC": "",
"status": "answered",
"recording": "",
"number": "917790985399",
"visitId": "",
"nodeId": "",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 0,
"talkSTime": "",
"talkETime": "",
"answerSTime": "2026-04-03 11:49:52",
"answerETime": "2026-04-03 11:50:07",
"answerDuration": 15,
"cli": "917557175443",
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}
],
"callBack": "",
"queueDuration": 13,
"aAnsH": [],
"recordings": [],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 74,
"contactId": ""
}
Method: GET
{
"callId": "1o2p7i1cjxhcg8gjpcla8bc13",
"api_para": {},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "IBD",
"callLiveStatus": 5,
"campId": "0",
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": 1,
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": "0",
"agentOnCallDuration": "0",
"firstAttended": "customer",
"firstAnswerTime": "2026-04-03 11:46:42",
"lastHangupTime": "2026-04-03 11:46:47",
"lastFirstDuration": 5,
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"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [
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],
"aHDetail": [
{
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"groupId": 0,
"status": "failed",
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"ping": "direct",
"agentNumber": "",
"visitId": "1775197002946",
"nodeId": "#5",
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"talkDuration": 0,
"talkSTime": "",
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"answerETime": "",
"answerDuration": 0,
"cli": "",
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}
],
"nH": [
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],
"nHDetail": [
{
"CTC": "",
"status": "answered",
"recording": "",
"number": "917790985399",
"visitId": "",
"nodeId": "",
"totalRingDuration": 0,
"totalHoldDuration": 0,
"talkDuration": 0,
"talkSTime": "",
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"answerSTime": "2026-04-03 11:46:42",
"answerETime": "2026-04-03 11:46:48",
"answerDuration": 6,
"cli": "917557175443",
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}
],
"callBack": "",
"queueDuration": 4,
"aAnsH": [],
"recordings": [],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 74,
"contactId": ""
}
Method: GET
undefined
Method: GET
{
"callId": "kowpio1cjxgmh8logwo0y6uco",
"api_para": {
"userId": "22134602",
"callFirst": "agent",
"customer": "917790985399",
"agent_id": "7",
"agentCLI": "AGENT_CLI",
"customerCLI": "AGENT_CLI"
},
"retry_count": "0",
"did": "{{%%did%%}}",
"cType": "QC",
"callLiveStatus": 3,
"campId": -1,
"userId": "22134602",
"cNumber": "917790985399",
"masterNumCTC": "",
"masterAgent": "{{%%masterAgent%%}}",
"masterAgentNumber": "",
"ivrExecuteFlow": "{{%%ivrExecuteFlow%%}}",
"HangupBySourceDetected": 1,
"totalCreditsUsed": {
"freeHit": 0,
"paidHit": 0,
"amount": 0
},
"cliArr": "{{%%cliArr%%}}",
"ivrIdArr": "{{%%ivrIdArr%%}}",
"ivrSTime": "{{%%ivrSTime%%}}",
"ivrDuration": "{{%%ivrDuration%%}}",
"talkDuration": 7,
"agentOnCallDuration": 8,
"firstAttended": "agent",
"firstAnswerTime": "2026-04-03 11:37:19",
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"lastFirstDuration": 9,
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"custAnswerETime": "2026-04-03 11:37:28",
"custAnswerDuration": "0",
"totalHoldDuration": "0",
"aH": [
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],
"aHDetail": [
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"ping": "direct",
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"nodeId": "agentCall",
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"talkSTime": "2026-04-03 11:37:24",
"talkETime": "2026-04-03 11:37:27",
"answerSTime": "2026-04-03 11:37:19",
"answerETime": "2026-04-03 11:37:27",
"answerDuration": 8,
"cli": "",
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}
],
"nH": [
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"nHDetail": [
{
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"number": "917790985399",
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"talkDuration": 0,
"talkSTime": "",
"talkETime": "",
"answerSTime": "2026-04-03 11:37:24",
"answerETime": "2026-04-03 11:37:28",
"answerDuration": 4,
"cli": "917557178443",
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}
],
"callBack": "",
"queueDuration": "null",
"aAnsH": [],
"recordings": [
{
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"file": "/mp3/22134602/2026/04/03/kowpio1cjxgmh8logwo0y6uco_917790985399_2026-4-3-11-37-23_CTC.mp3"
}
],
"voiceMail": [],
"callDisposition": "[]",
"exitCode": 74,
"contactId": ""
}
Method: GET
undefined